REFUND AND RETURNS POLICY
All returns & exchanges are handled by our Customer Service team.
Please call or email if you wish to return or exchange any item.
We have a simple process for returning a product to us:
- Email firstname.lastname@example.org or call us on +617 38074442 and let us know
- Once your request to return a product has been processed, you will be provided with email or phone confirmation authorising the return.
- Fill in the Returns Form
- Place all items in a secure package outer and send back to us.
Merchandise must be returned within 30 days of receipt.
Merchandise must be unworn and unwashed. Your item must be in re-saleable condition with tags still attached.
Underwear can not be returned.
The Returns Form provides instructions that must be followed to receive a return and must be included with your merchandise.
LooseKid Industries reserves the right to deny a refund if the items are returned used, soiled, worn or damaged in any way. You will be notified by email if your returned item is not suitable for a refund. We reserve the right to assess the condition of the returned product prior to offering a refund or exchange. This may result in a refund or exchange being refused by us.
No returns or exchanges can be made in person at our Warehouse.
The cost of return shipping is at the customer’s expense and is non-refundable, unless in the case of our error in shipping an incorrect or faulty product to you.
Where you are entitled to a refund, you will be entitled to a refund equal to the cost of the product only, excluding delivery and return charges.
We recommend that you return items through traceable mail as returned items which are not received by Loosekid Industries will not be issued a refund. We also recommend you ask for a proof of postage at the time of posting your returned item.
Refunds will be issued to the credit card or PayPal account that the payment had originally come from. Please allow 7 business days for a refund to be processed from the date the returned item is received at Loosekid Industries. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within ten days of us notifying you that a refund has been issued.
Return of Sale Items
We do not refund or replace Sale Items however you can choose a refund or exchange of goods if the Sale Item has a major problem or defect.
Shipping of Returns
If you were shipped the wrong order, please notify us immediately by contacting our Customer Service team and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item. Shipping is non-refundable except in cases where we may be at error.
Returns Address – once you have notified us of return:
65 Christensen Road
STAPYLTON QLD 4207
Loose Kid Industries Pty Ltd A.C.N.123 602 737 trading as Loose Kid Industries (QLD BN19014521) (we, us, our or LKI) makes every effort to be fully transparent at all times. Accordingly, we have developed a Refund and Returns Policy to ensure that you are fully aware of your rights and our obligations to you with respect to refunds and returns.
SHIPMENT OF ORDERS
We deliver products worldwide. Great news.
Your parcel will be with Australia Post Express and you can track your order as it leaves us and into your hands.
Free Shipping is available for all orders over $75.
Under $75 a flat rate of $10.00 AUD will be added per order within Australia.
Flat fee shipping rate of $15 for all orders.
USA and UK
Flat fee shipping rate of $25 for all orders
Our delivery system is set up to have all orders received before 2:00pm AEST packed and shipped from our warehouse the same day. Orders shipped to metropolitan areas should be received between 1 - 3 business days. In most cases delivery will be within 24 hours of shipment confirmation. More remote areas should expect delivery to take no more than 5 business days. You are able to track your order using the tracking number provided in your shipment email notification.
Orders placed on weekends or on public holidays will be processed for shipment the next business day.
Please note we try get order shipped and delivered as quickly as possible however delivery times are only estimates and we are not responsible for delays once an order has left our warehouse.
If you have not received your order within the estimated times above or if you have any other difficulties, please contact us.
P: (07) 3807 4442
DISPATCH AND RECEIPT OF GOODS
We will attempt to dispatch all product orders within 48 hours of us receiving cleared funds for payment of the products. Ordered products will be delivered to the address nominated by you in your online order. In the event that we do not have your product in stock at the time of your order, we will let you know immediately as to when you can expect to receive it.
You need to provide the correct delivery address and delivery instructions at the time of your order. If you provide an incorrect address, LKI is not obliged to re-send the order to the correct address at our expense.
We are prepared to deliver to your permanent residential address, your place of employment, or postal box. For products to be delivered to your workplace, you will be required to ensure that someone will be there to take receipt of the delivery.
Welcome to the Loosekid Industries website (the Website), which is operated by Loosekid Industries Pty Ltd A.C.N.123 602 737 trading as Loosekid Industries (QLD BN19014521) (we, us, our or LKI).
We cannot be responsible for any delays or interruptions to the Website. We will use commercially reasonable efforts to minimise delays and interruptions. However, we cannot warrant that the Website will be available at all times or at any given time.
We may at any time and without notice to you, discontinue the Website in whole or in part. However, we cannot be responsible for any loss, cost, damage or liability that may result from our discontinuance of the Website.
In relation to the Website, you must not:
- use the Website for any activities or post or transmit via the Website, any information or materials which breach any laws or regulations, infringe a third party’s rights, or are contrary to any relevant standard or codes;
- use the Website to post or transmit any material which interferes with other users or defames, harasses, threatens, menaces, offends or restricts any person or which inhibits any user from using the Website or the Internet;
- use the Website to send unsolicited email messages;
- in any way tamper with, hinder or modify the Website;
- knowingly transmit any viruses or other disabling features to the Website or via the Website; or
- attempt any of the above acts or facilitate or assist another person to do any of the above acts.
The material on the Website, including the software, design, text, images and graphics comprised in the Website and the selection and layout of the Website are owned or under licence by LKI and protected by Australian and international laws.
Your use of the Website does not grant you a licence or act as a right of use of any of the trade marks or logos, whether registered or unregistered, that are displayed on the Website without the express written permission of the trade mark owner.
We own the copyright, which subsists in all creative and literary works that are displayed on the Website.
You may view the Website and its contents using your web browser. In visiting the Website, you may make a temporary copy of the Website by means of the usual operation of your web browser only.
You must not:
- reproduce or use any of the material on the Website for commercial purposes, including sale;
- in any way modify the material on the Website; or
- cause any of the material on the Website to be framed or embedded in another website.
In summary, you must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute the content of the Website in any way except as expressly provided for by us or expressly authorised in writing by us.
In the event that you do any of the above acts, we will not hesitate to enforce our intellectual property rights against you.
Third party links
The Website may contain hyperlinks and other pointers to websites operated by third parties (“Linked Websites”). We do not control Linked Websites and are therefore not responsible for the content of any Linked Website or any hyperlink contained in a Linked Website. We provide the hyperlinks for your convenience only and do not indicate, expressly or implicitly, any endorsement, sponsorship or approval by us of a Linked Website or the products or services offered at Linked Websites. You visit Linked Websites entirely at your own risk.
We do not provide any warranty or take any responsibility for any aspect of Linked Websites or their content. You should make your own investigations with respect to the suitability of goods and/or services offered to you via a Linked Website.
By using the Website, you agree to indemnify us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in any way connected to the use of the Website by you.
Some legislation such as the Australian Consumer and Competition Act 2010 (Cth) and other similar consumer protection laws and regulations in other countries may confer you with rights and remedies relating to the provision of goods or services to you by us via the Website which cannot be excluded, restricted or modified (your “Statutory Rights”). We exclude all conditions and warranties implied by custom, law or statute except for your Statutory Rights.
Except for your Statutory Rights and with respect to the Website:
- all material on the Website is provided to you without warranties of any kind, either express or implied;
- we expressly disclaim all warranties of any kind including but not limited to warranties of acceptable quality and fitness for a particular purpose;
- we do not warrant that the functions contained in any material on the Website or your access to the Website will be uninterrupted or error free, that any defects will be corrected or that the Website or the server which stores and transmits material to you are free of viruses or any other harmful components; and
- we do not warrant or make any representation regarding your access to, or the results of your access to, the Website including its correctness, accuracy, timeliness, completeness, reliability or otherwise.
To the extent permitted by law, including but not limited to any act or omission on your part, we will not be liable for any loss, damage, costs or expense whether direct, indirect, incidental, special and/or consequential, including loss of profits, suffered by you or claims made against you which result from any use or access of, or any inability to use or access, the Website.
You expressly acknowledge that we do not exert control over users of the Internet and we are not liable for damage suffered by you, either directly or indirectly, as a result of your access to the Website.
Limitation of Liability
In the case of goods supplied or offered by us:
- the replacement of the goods or the supply of equivalent goods;
- the repair of such goods;
- the payment of the costs of replacing the goods or acquiring equivalent goods; or
- the payment of the costs of having the goods repaired.
We do not make any claims that the information is appropriate or may be downloaded in all areas, countries or jurisdictions. Access to the information contained in the Website may not be legal by certain persons or in certain countries. If you access the Website, you do so at your own risk and you are responsible for compliance with the laws of your jurisdiction.
How to contact us about privacy
Your privacy is very important to us. For that reason, please read the following details carefully and get in contact with us if you have any questions. This policy is governed by the Australian National Privacy Principles located at http://www.oaic.gov.au/privacy/privacy-act/national-privacy-principles. You can contact us at email@example.com or call us on 02 9962 9164
Collection and Purpose
We may collect personal information from you in the course of your use with our website if you input any personal information into the website. In addition, we also collect cookies from your computer, which enables us to tell when you use the website and also to help customise your website experience.
The purpose for which we collect personal information is to provide you with the best service experience possible on the website. Some provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of the website.
We may use the information for direct marketing purposes and to seek potential clients through the promotional activities of the agent. In providing the information the parties agree to this use unless they advise us differently.
We customarily disclose personal information only to our service providers who assist us in operating the website. We will only disclose personal information to an a third party with your consent or if required to do so under law.
We customarily disclose personal information only to our service providers who assist us in operating the website. We will only disclose personal information to a third party with your consent or if required to do so under law.
Access and correction
The Australian Privacy Principles 6, 12 and 13 contained in the Privacy Act 1988 (Cth) allow you to get access to, and correct, the personal information we hold about you in certain circumstances. If you would like to obtain such access, please contact us on the details set out below.
We have processes in place to ensure the security of your personal information, including encryption of all data when it is transferred to our service providers and limitations on access to personal information within our organisation.
This website will not ask for any personal information by email. If you receive an email requesting bank or credit card details, login and/or password please ignore/delete and let us know by contacting us. Do not verify bank account or any personal information by clicking on a link – Please let us know.
Any issues or complaints regarding your experience with this website should be either emailed to us firstname.lastname@example.org
Or posted to us at:
1/9, 65 Christensen Road, Stapylton 4207, Queensland, Australia
We otherwise reserve all rights.